How can we help? Your satisfaction with use of College Guidance Network products and services, and your feedback is extremely important to us and we value your time.

 

Have questions? Please review our Support Center articles. If your question wasn’t addressed by one of our articles, please submit your question or feedback in the following Support Request form and we will respond within 1 business day. To help us further assist you, please select a Support Request category, as described below, when submitting your request:

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• General Inquiry – questions NOT related to Product Support needs or Feature Requests

• Product Support – questions related to your use and experience with the product or service; you will be prompted to select one of the following sub-categories:

  • Product or Service Access Issues - questions related to your ability to access the service and/or your account

  • Content Issues (Availability, etc.) - questions related to the various content loading on your device

  • Event Issues (Registration, Details, etc.) - questions related to event details or issues registering for certain events

  • Product or Service Training - questions related to how to use product or service not covered above

  • Other – questions on product support not covered by one of the other sub-categories

• Feature Request - questions related to improving your future experience with the product or service; you will be prompted to select one of the following sub-categories:

  • Feature I'd like College Guidance Network to consider developing - suggest features or capabilities that will improve the usability of the product or service

  • Content I'd like College Guidance Network to consider developing - suggest topics, resources, publishers that will enhance the value of the product or service

  • Speaker I'd like College Guidance Network to consider recruiting - suggest speakers for our programming that are of interest to you and your community

  • Event I'd like College Guidance Network to consider hosting - suggest event topics that would enrich the current event offerings

  • Other - feedback or suggestions on features or functionality not covered by one of the other sub-categories