How can we help? Many of your application support questions can be answered quickly and effectively by information provided in this online Support Center.
If your question wasn’t addressed by information in the online Support Center, please submit a Support Request using the online form. To help us further assist you, please select a Support Request category, as described below, when submitting your request.
General Inquiry – questions NOT related to Product Support needs or Feature Requests
Product Support – questions related to your use and experience with the product or service; you will be prompted to select one of the following sub-categories:
Product or Service Access Issues - questions related to your ability to access the service and/or your account
Content Issues (Availability, etc.) - questions related to the various content loading on your device
Event Issues (Registration, Details, etc.) - questions related to event details or issues registering for certain events
Product or Service Training - questions related to how to use product or service not covered above
Other – questions on product support not covered by one of the other sub-categories
Feature Request - questions related to improving your future experience with the product or service; you will be prompted to select one of the following sub-categories:
Feature I'd like College Guidance Network to consider developing - suggest features or capabilities that will improve the usability of the product or service
Content I'd like College Guidance Network to consider developing - suggest topics, resources, publishers that will enhance the value of the product or service
Speaker I'd like College Guidance Network to consider recruiting - suggest speakers for our programming that are of interest to you and your community
Event I'd like College Guidance Network to consider hosting - suggest event topics that would enrich the current event offerings
Other - feedback or suggestions on features or functionality not covered by one of the other sub-categories
Your satisfaction in using the College Guidance Network Library and your feedback is extremely important to us and we value your time. If your question wasn’t addressed by the Support Center of one of our FAQs in the categories listed above, please submit a Support Request using the Support Request online form.
Other Contact Information for College Guidance Network
Corporate Website:
Corporate Address:
186 Alewife Brook Pkwy
Cambridge, Massachusetts 02138
United States